After placing your order, you will receive a confirmation email with an order number. Hesra Studio does not keep stock and each piece is made to order. The approximate delivery time is 7 to 21 working days from the date of order (excluding weekends and French public holidays), depending on the number of orders and the workload.
All orders are sent from our workshop in southern Finistère, Brittany. Orders are sent via Colissimo or Mondial Relay. The delivery fee is calculated based on your delivery address. We ship worldwide.
Customs charges for shipments outside Europe may apply and we are not responsible for these costs. We cannot predict whether a fee will apply or how much you will be asked to pay. No refund will be accepted on orders that have not been received due to unpaid customs fees.
In accordance with the provisions of the French Consumer Code regarding online sales (articles L121-16 et suivants du Code de la consommation), the buyer can use their right of withdrawal for any reason and will only have the shipping costs of return at their expense. The law allows that the buyer has up to 14 days to do this, counting from the delivery of the product.
If the time limit expires on a Saturday, Sunday, public holiday or other non-working day, it shall be extended to the next working day.
Beyond this, Hersa Studio reserves the right to refuse return or refund. Your requests should be sent to [email protected] or via the form on the site.
The return or exchange of items will only be accepted if the items ordered are returned in perfect condition, unused or damaged.
Return of the products is at the buyer’s expense.
It is also possible to return your order to us for a modification, in which case the costs of return and re-shipment will also be the buyer’s responsibility. Any retouching requested will result in a new cost.
As stated in Article L.121-20-2 of the French Consumer Code, the right of withdrawal does not apply “to the supply of goods made according to the consumer’s specifications or clearly personalized”.
Therefore, if your order has been custom made we will not be able to exchange or refund your order. Note also that any modification requested on the original model (change of color, addition of shoulder straps, length adjustment, etc.) is considered in the same way as custom-made pieces. These articles are made in a one-off design for the customer: no exchange, no refund will be possible.
CUSTOMER CARE
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CUSTOMER CARE
